# Visana Help Center > Visana Help Center ## About Visana - [Abortion Information & Resources](https://help.visanahealth.com/en/articles/12777444-abortion-information-resources.md): Find trusted, up-to-date abortion information and national resources. Learn about state laws, access options, and organizations offering safe, confidential support. - [About Our Care Model](https://help.visanahealth.com/en/articles/12778578-about-our-care-model.md): Discover how Visana delivers modern, evidence-based women’s health — combining personalized care, fast diagnosis, and ongoing support designed around your life. - [About Our Clinicians](https://help.visanahealth.com/en/articles/12778609-about-our-clinicians.md): Meet Visana’s expert clinicians — licensed, board-certified, and trained to deliver compassionate, high-quality women’s health care under medical leadership oversight. - [What We Treat \(and What We Don’t\)](https://help.visanahealth.com/en/articles/12778634-what-we-treat-and-what-we-don-t.md): Learn which conditions, symptoms, and routine needs Visana treats — plus what falls outside our scope and prescribing limits for patient safety. - [Where Visana Is Available](https://help.visanahealth.com/en/articles/12778655-where-visana-is-available.md): See where Visana operates, which states we serve, and the health plans and employers that partner with us to provide seamless women’s health care. ## Appointments and Scheduling - [How to Cancel or Reschedule an Appointment](https://help.visanahealth.com/en/articles/12778678-how-to-cancel-or-reschedule-an-appointment.md): Manage your appointments through the MyVisana portal or by phone. Learn when and how to cancel or change your visit. - [How to Confirm Your Appointment](https://help.visanahealth.com/en/articles/12778721-how-to-confirm-your-appointment.md): Get details on appointment reminders, confirmations, and how to reschedule or cancel if needed. - [How to Choose a Provider](https://help.visanahealth.com/en/articles/12778706-how-to-choose-a-provider.md): Find out how to select your preferred Visana provider and what to do if you want to see someone else licensed in your state. - [How to Schedule a Follow-Up Appointment](https://help.visanahealth.com/en/articles/12778758-how-to-schedule-a-follow-up-appointment.md): Easily book your next visit online through the MyVisana portal or while meeting with your provider. - [How to Schedule Your First Appointment](https://help.visanahealth.com/en/articles/12778774-how-to-schedule-your-first-appointment.md): Set up your first Visana visit in minutes. Learn how to schedule, choose a provider, and access your MyVisana portal to manage appointments and care. - [What Happens If I Don’t Attend My Appointment](https://help.visanahealth.com/en/articles/12778802-what-happens-if-i-don-t-attend-my-appointment.md): See what to expect if you miss a visit and how to avoid no-show fees by canceling ahead of time. - [What If I Need an Appointment Urgently](https://help.visanahealth.com/en/articles/12778822-what-if-i-need-an-appointment-urgently.md): If you need care fast, learn how to contact Visana for urgent scheduling help or find emergency or urgent care options nearby. - [What If My Provider Reschedules](https://help.visanahealth.com/en/articles/12778860-what-if-my-provider-reschedules.md): Understand what happens if your provider runs late or needs to reschedule, and how our Care Team supports you. - [What If You’re Traveling or Move to a Different State](https://help.visanahealth.com/en/articles/12778878-what-if-you-re-traveling-or-move-to-a-different-state.md): Learn what to do if you’re outside your provider’s licensed state — including options to see another provider or reschedule. ## Billing and Insurance - [How Your Insurance Is Verified](https://help.visanahealth.com/en/articles/12778906-how-your-insurance-is-verified.md): We confirm your insurance is active before your visit and let you know what’s covered whenever possible. Message us in your MyVisana portal for questions about billing or coverage. - [What insurance do you accept?](https://help.visanahealth.com/en/articles/12778922-what-insurance-do-you-accept.md): See which insurance payers and employers we partner with by visiting our insurance list - [What is the Cost of External Labs or Imaging?](https://help.visanahealth.com/en/articles/12778940-what-is-the-cost-of-external-labs-or-imaging.md): We partner with Quest Diagnostics and Labcorp for affordable testing. Contact them directly for cost estimates using your insurance info. - [What is the cost of Visana Health Coaching?](https://help.visanahealth.com/en/articles/12778955-what-is-the-cost-of-visana-health-coaching.md): Coverage for health coaching depends on your insurance plan. We’ll verify your benefits and share what’s included before your visit. Cost estimates are available if you’re self-paying. - [What is the cost of Visana visits?](https://help.visanahealth.com/en/articles/12778977-what-is-the-cost-of-visana-visits.md): Visit costs vary by plan. We’ll verify your coverage before your appointment. If you pay out of pocket, our Care Team can share cost estimates and payment options. - [What are the costs of Visana Health services and how are they determined?](https://help.visanahealth.com/en/articles/14896260-what-are-the-costs-of-visana-health-services-and-how-are-they-determined.md) ## Health Coaching - [How to Get Started with Health Coaching](https://help.visanahealth.com/en/articles/12778996-how-to-get-started-with-health-coaching.md): Find out how to begin your health coaching journey at Visana. This article outlines how referrals work, what to do if you’re interested but haven’t been referred, and how to schedule your first ses... - [What Is Health Coaching at Visana?](https://help.visanahealth.com/en/articles/12779018-what-is-health-coaching-at-visana.md): Learn how Visana’s Health Coaching program provides one-on-one guidance to help you reach your wellness goals. This article explains what health coaching is, who it’s for, and how it supports susta... - [What to Expect from Health Coaching Sessions](https://help.visanahealth.com/en/articles/12779035-what-to-expect-from-health-coaching-sessions.md): Get an overview of what happens during health coaching sessions, from session length and frequency to the types of topics covered, like nutrition, exercise, and stress management. ## Health Concerns & Symptoms - [What to Do If You’re Having Side Effects from a Medication](https://help.visanahealth.com/en/articles/12779053-what-to-do-if-you-re-having-side-effects-from-a-medication.md): Learn what steps to take if your medication is causing uncomfortable or disruptive side effects. - [What to Do If You’re Having Symptoms You Need Help With](https://help.visanahealth.com/en/articles/12779069-what-to-do-if-you-re-having-symptoms-you-need-help-with.md): Find out what to do if you develop new or worsening symptoms. This article explains how to reach your provider through the MyVisana patient portal, when to schedule a follow-up visit, and which sym... - [How does Visana Health provide telehealth care for perimenopause and menopause, and what is the role of lab tests?](https://help.visanahealth.com/en/articles/14896156-how-does-visana-health-provide-telehealth-care-for-perimenopause-and-menopause-and-what-is-the-role-of-lab-tests.md) ## Lab / Imaging Tests & Results - [How to Choose a Lab to Get Testing Done](https://help.visanahealth.com/en/articles/12779093-how-to-choose-a-lab-to-get-testing-done.md): Learn how to choose a lab for your tests — Visana partners with Quest and Labcorp for convenient, high-quality results. - [How to Make an Appointment at a Lab](https://help.visanahealth.com/en/articles/12779113-how-to-make-an-appointment-at-a-lab.md): Find step-by-step instructions to schedule your lab appointment online or by phone, with help available from our Care Team. - [How to Make an Appointment at an Imaging Center](https://help.visanahealth.com/en/articles/12779131-how-to-make-an-appointment-at-an-imaging-center.md): Find your imaging order in your MyVisana Portal to get the facility’s contact info and schedule your test directly. - [How to Share External Test Results with Your Care Team](https://help.visanahealth.com/en/articles/12779149-how-to-share-external-test-results-with-your-care-team.md): Upload and send outside lab or imaging results securely through your MyVisana Patient Portal for your provider to review. - [What to Expect When You Receive Your Lab Results](https://help.visanahealth.com/en/articles/12779163-what-to-expect-when-you-receive-your-lab-results.md): Learn when and how your lab results will appear in your MyVisana Portal and what happens after your provider reviews them. - [Where to See Your Lab or Imaging Orders and Results](https://help.visanahealth.com/en/articles/12779187-where-to-see-your-lab-or-imaging-orders-and-results.md): View your lab and imaging orders and results in your MyVisana Patient Portal, and get notifications when new results are ready. ## Medications & Pharmacy - [Does Visana prescribe testosterone?](https://help.visanahealth.com/en/articles/12779215-does-visana-prescribe-testosterone.md): Explains when and how Visana can prescribe testosterone through telehealth, including consultation and lab requirements, and notes state restrictions that may require an in-person provider. - [Does Visana prescribe weight loss medications, including GLP-1s?](https://help.visanahealth.com/en/articles/12779235-does-visana-prescribe-weight-loss-medications-including-glp-1s.md): Visana may prescribe GLP-1s or other weight loss medications when clinically appropriate, after a provider evaluation and review of eligibility. - [How do I change my pharmacy?](https://help.visanahealth.com/en/articles/12779253-how-do-i-change-my-pharmacy.md): Learn how to update your preferred pharmacy in your MyVisana profile or change it for specific prescriptions. - [How do I know when my prescription is ready?](https://help.visanahealth.com/en/articles/12779272-how-do-i-know-when-my-prescription-is-ready.md): Your pharmacy will notify you when your prescription is ready. Learn what to do if it’s delayed, denied, or sent to the wrong pharmacy. - [How do I request a new medication](https://help.visanahealth.com/en/articles/12779297-how-do-i-request-a-new-medication.md): Steps to message your provider or book a visit through MyVisana if you’d like to discuss starting a new medication. - [How to Ask for a Different Medication](https://help.visanahealth.com/en/articles/12779320-how-to-ask-for-a-different-medication.md): Find out how to message your provider or schedule a visit to discuss changing your medication, adjusting dosage, or managing side effects safely. - [How to Request a Refill for a Medication You’re Already Taking](https://help.visanahealth.com/en/articles/12779358-how-to-request-a-refill-for-a-medication-you-re-already-taking.md): Learn how to request a medication refill through MyVisana, check for available refills, and understand when a follow-up visit may be needed. - [What to Do If the Pharmacy Is Out of Your Medication or It’s Delayed](https://help.visanahealth.com/en/articles/12779375-what-to-do-if-the-pharmacy-is-out-of-your-medication-or-it-s-delayed.md): If your pharmacy is out of stock or delayed, our Care Team is able to help you switch to another pharmacy. ## Paperwork & Letters - [How to Request FMLA, Disability, or Sick Time Paperwork](https://help.visanahealth.com/en/articles/12779400-how-to-request-fmla-disability-or-sick-time-paperwork.md): Learn how to request FMLA, disability, or sick time paperwork through your MyVisana Patient Portal — including how to message your provider, upload forms, and schedule an appointment for review. ## Technical Support - [Does Visana have a mobile app?](https://help.visanahealth.com/en/articles/12779578-does-visana-have-a-mobile-app.md): Instructions for resetting your Athena Health portal password through the MyVisana Patient Portal link. - [How to create an Athena portal account to pay your bill](https://help.visanahealth.com/en/articles/12779591-how-to-create-an-athena-portal-account-to-pay-your-bill.md): Step-by-step guide to create your Athena Health account through MyVisana to view and pay your Visana bills. - [How to log into MyVisana your patient portal](https://help.visanahealth.com/en/articles/12779611-how-to-log-into-myvisana-your-patient-portal.md): Learn how to log into your MyVisana Patient Portal, reset your password if needed, and access your account from visanahealth.com. - [How to log into to Athena portal to pay your bill](https://help.visanahealth.com/en/articles/12779670-how-to-log-into-to-athena-portal-to-pay-your-bill.md): Learn how to access and log into the Athena Health portal via MyVisana to view and pay your bill securely. - [How to Message the Care Coordination Team](https://help.visanahealth.com/en/articles/12779695-how-to-message-the-care-coordination-team.md): Instructions for sending a message to the Care Coordination Team through your MyVisana Patient Portal. - [How to Message Your Provider](https://help.visanahealth.com/en/articles/12779711-how-to-message-your-provider.md): Steps to send a message directly to your Visana provider through the MyVisana Patient Portal after your first visit. - [How to reset your MyVisana password](https://help.visanahealth.com/en/articles/12779719-how-to-reset-your-myvisana-password.md): Guide on how to reset or recover your MyVisana Patient Portal password via email link. ## Webinars & Events - [Does Visana Host Any Educational Webinars?](https://help.visanahealth.com/en/articles/12779721-does-visana-host-any-educational-webinars.md): Learn about Visana’s free live webinars on women’s health topics like PCOS, pelvic pain, and menopause, led by our expert care team. - [Have More Questions?](https://help.visanahealth.com/en/articles/12779723-have-more-questions.md): For any questions about webinars or registration, contact our team at marketing@visanahealth.com. - [How Can I Learn About Upcoming Webinars?](https://help.visanahealth.com/en/articles/12779727-how-can-i-learn-about-upcoming-webinars.md): Find and register for upcoming Visana webinars by visiting visanahealth.com/events/global. - [What If I’m Interested in a Webinar but Have a Conflict? Are the Webinars Recorded?](https://help.visanahealth.com/en/articles/12779729-what-if-i-m-interested-in-a-webinar-but-have-a-conflict-are-the-webinars-recorded.md): All Visana webinars are recorded — register with your email to receive the recording if you can’t attend live.