Skip to main content
About Visana

Learn more about Visana’s mission, care model, clinicians, services, and where we’re available. Explore how our evidence-based, women’s health–focused approach helps you get the care you deserve.

5 articles
Appointments and Scheduling

Learn how to book, manage, and prepare for your Visana appointments — including how to schedule, reschedule, confirm visits, and get care if you’re traveling or need an urgent appointment.

15 articles
Billing and Insurance

Learn how Visana verifies your insurance, estimates costs, and partners with trusted providers to ensure transparent, affordable care before your appointment.

5 articles
Health Coaching

Discover how Visana’s Health Coaching program can help you create lasting, positive changes in your health. Learn how to get started, what to expect from your sessions, and how our team supports your wellness journey through personalized, goal-based care.

3 articles
Health Concerns & Symptoms

Learn what to do if you’re experiencing new symptoms or side effects from medication. These articles explain when to message your provider through the MyVisana patient portal, how to describe your symptoms clearly, and when to seek emergency care for serious or urgent health issues.

2 articles
Lab / Imaging Tests & Results

Guides for managing lab and imaging tests with Visana — from choosing a facility and scheduling appointments to viewing and sharing your results securely.

6 articles
Medications & Pharmacy

Guides for managing medications with Visana — including refills, new prescriptions, pharmacy changes, prior authorizations, and weight loss medication options.

8 articles
Paperwork & Letters

Learn how to request FMLA, disability, or sick time paperwork through your MyVisana Patient Portal — including how to message your provider, upload forms, and schedule an appointment for review.

1 article
Technical Support

Technical Support guides for accessing MyVisana and Athena portals: logging in, messaging providers or care team, managing passwords, and paying bills, including mobile portal access.

7 articles
Webinars & Events

Information about Visana’s educational webinars — how to join, find upcoming sessions, access recordings, and contact our team for help

4 articles