Medications & Pharmacy
Guides for managing medications with Visana — including refills, new prescriptions, pharmacy changes, prior authorizations, and weight loss medication options.
8 articles
Does Visana prescribe testosterone?Explains when and how Visana can prescribe testosterone through telehealth, including consultation and lab requirements, and notes state restrictions that may require an in-person provider.
Does Visana prescribe weight loss medications, including GLP-1s?Visana may prescribe GLP-1s or other weight loss medications when clinically appropriate, after a provider evaluation and review of eligibility.
How do I change my pharmacy?Learn how to update your preferred pharmacy in your MyVisana profile or change it for specific prescriptions via text link.
How do I know when my prescription is ready?Your pharmacy will notify you when your prescription is ready. Learn what to do if it’s delayed, denied, or sent to the wrong pharmacy.
How do I request a new medicationSteps to message your provider or book a visit through MyVisana if you’d like to discuss starting a new medication.
How to Ask for a Different MedicationFind out how to message your provider or schedule a visit to discuss changing your medication, adjusting dosage, or managing side effects safely.
How to Request a Refill for a Medication You’re Already TakingLearn how to request a medication refill through MyVisana, check for available refills, and understand when a follow-up visit may be needed.
What to Do If the Pharmacy Is Out of Your Medication or It’s DelayedIf your pharmacy is out of stock or delayed, you can easily switch to another pharmacy using the link in your text message or contact our Care Team.