Appointments and Scheduling
Learn how to book, manage, and prepare for your Visana appointments — including how to schedule, reschedule, confirm visits, and get care if you’re traveling or need an urgent appointment.
15 articles
How to Cancel or Reschedule an AppointmentManage your appointments through the MyVisana portal or by phone. Learn when and how to cancel or change your visit.
How to Choose a ProviderFind out how to select your preferred Visana provider and what to do if you want to see someone else licensed in your state.
How to Confirm Your AppointmentGet details on appointment reminders, confirmations, and how to reschedule or cancel if needed.
How to Schedule a Follow-Up AppointmentEasily book your next visit online through the MyVisana portal or while meeting with your provider.
How to Schedule Your First AppointmentSet up your first Visana visit in minutes. Learn how to schedule, choose a provider, and access your MyVisana portal to manage appointments and care.
What Happens If I Don’t Attend My AppointmentSee what to expect if you miss a visit and how to avoid no-show fees by canceling ahead of time.
What If I Need an Appointment UrgentlyIf you need care fast, learn how to contact Visana for urgent scheduling help or find emergency or urgent care options nearby.
What If My Provider ReschedulesUnderstand what happens if your provider runs late or needs to reschedule, and how our Care Team supports you.
What If You’re Traveling or Move to a Different StateLearn what to do if you’re outside your provider’s licensed state — including options to see another provider or reschedule.
Preparing for Your Appointment
Guides to help you prepare for your Visana appointment — from completing forms and uploading documents to setting up your pharmacy and having a successful telehealth visit.
How to Complete Your Patient Profile and Health History Before Your VisitLearn how to fill out your Patient Profile and Health History in the MyVisana Portal to help your provider prepare for your visit.
How to Ensure a Successful Telehealth VisitFind your telehealth link, join your visit, and check your video/audio for a smooth and secure virtual appointment.
How to Have a Successful AppointmentTips for preparing for your appointment: completing forms, setting up your space, and joining your visit early.
How to Select a Default PharmacyLearn how to select or update your preferred pharmacy in the MyVisana Patient Portal for prescriptions and refills.
How to Upload Your IDStep-by-step guide to upload your photo ID from your computer or smartphone to the MyVisana Patient Portal before your first visit.
How to Upload Your Insurance CardInstructions for uploading the front and back of your insurance card to your MyVisana Patient Portal before your first visit.