Sometimes, providers may experience unexpected delays, technical issues, or emergencies that affect appointment times.
If your telehealth visit has started and your provider hasn’t joined within 5 minutes, please call our clinic at 612-217-4967 to let us know you’re waiting. Your provider may be running behind or experiencing a connection issue — our Care Team will help get you connected as quickly as possible.
If your provider does need to reschedule, we’ll notify you as soon as possible and work to find a new time that fits your schedule. We’ll always do our best to get you rescheduled with your provider — or, if you prefer, help you see another Visana provider so your care isn’t delayed.