You can message your provider directly in the MyVisana patient portal messages section. Once your message is sent, you'll see it in the message thread with the provider - so you'll know it was sent correctly. Once you've sent a message, You can't delete it, but you can send us a follow-up message if you want us to disregard it, or you need to add information.
If you need help sending a message, let us know — a Care Coordinator can assist you with contacting your provider.
Providers typically respond to patient messages within 2 business days. When your provider responds to you, you will receive a notification by text and email, which prompts you to log back into MyVisana to read it.
Please note: You’ll only be able to message your provider after your first visit with them. If you need to contact our Care Team before your first appointment, select “Message with a Care Coordinator” on the same page. If you've seen multiple Visana Providers, you can message any of the providers you've had a visit with previously.