If something about your medication isn’t working for you, you’re not stuck with it. We’re here to help you find the option that works best for your body and life.
Schedule an appointment with your provider if:
You’re unsure whether you need a different medication or just an adjustment to your current one. Sometimes issues can be resolved by changing the dosage, timing, or taking the medication with or without food.
You’re certain you’d like to change medications and would like to review alternatives.
If you’d like to send your provider a message first:
Log into the MyVisana Patient Portal
Select “Messages” from the left-hand menu.
Click “New Message” to send your provider a note directly.
Include in the message:
The name and dosage of your current medication
How long you’ve been taking it
The problems you’re experiencing (such as side effects or lack of improvement)
How these issues are affecting your daily life
What you’ve already tried to manage the problem
Any other medications or supplements you’re taking
Your provider will review your message and let you know whether an appointment is needed or if they can recommend an alternative medication directly.If you need help contacting your provider, our Care Team can assist you.
Important: Never stop taking prescribed medications on your own, even if you're experiencing side effects. Some medications require gradual tapering to avoid serious complications. Contact your provider about any concerning side effects and continue taking the medication as prescribed until you hear from your provider.
Seek emergency care immediately for: severe allergic reactions (difficulty breathing, swelling, severe rash), chest pain or heart palpitations, severe dizziness or fainting, sudden vision changes, severe abdominal pain, or any symptom that makes you feel unsafe.